Terms and Conditions of Purchase

Introduction

1.1 These terms and conditions relate to goods which you offer to purchase from the Patriko online store (“our/this website”). Please read these terms and conditions, which govern your use of this website and our supply to you of any goods which you offer to purchase through our on-line facilities. We will be unable to process any offer to purchase goods until you have done so. If there is anything you do not understand, please feel free to e-mail us at sales@patrikolondon.com.

1.2 By making an offer to purchase, you agree to be bound by the whole provisions of the Agreement (as defined in clause 3.1 below) between you and us. If you do not accept these provisions you should not place an order. Your attention is drawn in particular to clauses 11 (limitation of liability) and 12 (indemnity).

1.3 You must be 16 years or older to register for the Service. By submitting an order, you confirm to us that you are at least 16 years of age.

1.4 These terms and conditions may be changed at any time by us and we are not under any obligation to notify you of such changes.

 

Definitions

In these terms and conditions:-

“Commencement Date” means the date when our agreement with you is concluded (see clause 3.3);

“Confirmation Form” means the form that is shown on screen after you have placed an order, confirming details of the Goods which you have offered to purchase and which we have agreed to supply to you;

“Consumer” means an individual whose use of the Service is for personal purposes only, and not for use in connection with any trade, business or profession;

“Order Form” means the form completed by you online and showing details of the goods which you have offered to purchase from us;

“Goods” means the goods to be provided by us to you, as described in the Order Form and Confirmation Form and on the pages of our website relevant to those goods. (In the event of a discrepancy between the description of the Goods on the website and that on the Order Form Confirmation Form, the description on the Order Form or Confirmation Form shall be conclusive);

“we/us/our” refers to Patriko London Co., Ltd. in Thailand, and “you/yours” refers to you, the person offering to purchase goods from us.

Your Agreement With Us

3.1 These terms and conditions, together with the Order Form, Confirmation Form, Privacy Policy, constitute the entire agreement between you and us relating to the provision of the Goods (“the Agreement”), and supersede any previous agreements, arrangements, undertakings or proposals, written or oral, between us in relation to this, and all past courses of dealing or industry custom. No oral explanation or oral information given by any party (including any information given via our customer service departments) shall alter the interpretation of these terms and conditions. In agreeing to these terms and conditions, you have not relied on any representation other than those expressly stated in these terms and conditions, and you agree that you shall have no remedy in respect of any misrepresentation which has not been made expressly in these terms and conditions.

3.2 Nothing on our website is intended or shall be interpreted to mean that we are making a legal offer to you to provide the Goods; we are inviting you to make a legal offer to us to purchase the Goods. It is entirely at our discretion to accept or reject the offer to purchase.

3.3 The Agreement is concluded only when we have accepted your order by sending you a Confirmation “Processing” Notice (with the date of conclusion of the Agreement being the date shown on that Confirmation “Processing” Notice). We store the contract’s content and will send you the details of your order via e-mail.

General

4.1 Payment can be made using any of the methods listed on this web site and will be debited when we have accepted your offer to purchase.

4.2 All prices are quoted in THB Thai Baht.

4.3 Our acceptance of your offer to purchase Goods is subject to their availability. Our acknowledgement of order acceptance via web or e-mail is not a guarantee of delivery. We will inform you if we are unable to deliver the Goods which you have offered to purchase and a full refund will be given.

4.4 Every effort has been made to ensure the descriptions and price of goods are correct. We will inform you as soon as possible in the event of an error in pricing or description coming to our attention. Where we notify you of such an error, you will have the option of either (i) confirming your offer to purchase subject to the corrected description or price, or (ii) retracting your offer to purchase and receiving a full refund if the Goods have been paid for.

 

Delivery Details

5.1 Delivery – Thailand

5.1.1 All deliveries are subject to stock availability and authorisation of your payment.

5.1.2 We shall endeavour to deliver the Goods you have offered to purchase within 3 working days after we receive your offer. If there are any delays we will notify you of such delay as soon as possible.

5.1.3 We can either deliver your order to the billing address for the card you use to pay for your order, or you can specify an alternative address such as a workplace, university or friend/family address at the checkout. An alternative delivery address may require additional proof identification to prevent credit card fraud.

5.1.4 Thailand EMS Delivery is FREE for all orders.

5.1.5 Your order will be delivered to you during office hours (9-5pm), Monday to Friday . We are unfortunately unable to specify the time at which the goods will be delivered to you.

5.1.6 A signature will be required on delivery of the goods to you. Receipt of a signature at the delivery address will be proof that the order has been delivered to you. A signature may be obtained from any person at the given delivery address. If no person is present at the delivery address you have provided, the courier may attempt delivery with a neighbour who will be asked to sign on your behalf. Alternatively, your parcel may be delivered to a local Post Office, or returned to the couriers depot and delivery will be attempted at a later date.

5.2 International Deliveries – Singapore | Hong Kong

5.2.1 The title of goods ordered passes to you at the time the item is despatched from us in Thailand. We will act as an agent to arrange delivery on your behalf with the courier service and collect a delivery charge, as detailed below, from you during your transaction which is passed to the courier as payment for delivery.

5.2.2 International Delivery to Signapore or Hong Kong costs 350 THB per item. Shipping rates are calculated and displayed during the purchase process.

5.2.3 We endeavour to deliver the goods you have offered to purchase within 5 working days from the receipt of your offer. If there are any delays, we will notify you of such delay as soon as possible.

5.2.4 We will act as an agent on your behalf to deal with any queries or issues you may have with delivery.

Returns Policy

6.1 We hope you’re happy with your new Patriko London purchase! However, if you’re unhappy for any reason, here’s what to do.

6.2 If the shoes are not a suitable fit or if you simply do not like them, simply contact us via email. There is no time limit on when you can return your shoes. All we ask is that you send them back in the unused condition that you received them and in their original box. Please see our guidelines on trying on shoes (below)

6.3 Please use the Returns Form which will have been enclosed when you received your order, or enclose a note detailing your name, address, contact number and reason for return.

6.4 We recommend you use some form of registered post in case you need to track your parcel.

6.5 If the item is faulty, or if we’ve made a mistake with your order, we will be able to offer a refund or an exchange and reimburse your postage costs if applicable. We’re really sorry, but we’re unable to take back used goods which are unsuitable or don’t fit, or reimburse the postage costs incurred returning unused/unsuitable items to us. This is in addition to, and does not affect, your consumer rights.

Trying Shoes On

When trying your shoes on make sure you are on a carpeted surface, as any sign of scuffing, marks, or scratches on any part of the shoe including the heal or sole will make them ineligible for return.

Payment Options

7.1 We accept the following methods of payment.

Bank Transfers: Our bank details are emailed along with confirmation that we have received your purchase request.

Credit cards:- Via Paypal

  • VISA
  • MasterCard
  • American Express

Non card payment:- We also accept PayPal

6.2 Payment may be made by any of the methods above and will be pre autherised when we receive your order. Sometimes additional security information may be required to ensure your card is not being used fraudulently without your consent. in these cases we will contact you for confirmation before collecting payment.

6.3 Payment will be processed using the services of PayPal and Siam Commercial Bank.

Security & Data Protection

7.1 Data Protection

7.1.1 We are committed to protecting your privacy and the security of any information given to us in order for us to process your order.

Our Data Protection Policy

7.2.1 We will not gather or hold personal information about you unless you have given your express permission for us to do so. By placing an order, you will consent to the use of such personal information.

7.2.2 Any personal information held or processed will be kept up-to-date and will be destroyed as soon as the reason for its collection or processing has lapsed.

7.2.3 No personal data about customers will be passed to any third party, except to offer you the opportunity to purchase from us, to fulfill the delivery of the goods to you, and as is necessary to process credit or debit card payments.

7.2.4 Your privacy and confidence will be respected at all times.

What Information is collected about you and how is it used?

7.3.1 When you place an order we need to collect your name, address, e-mail and telephone number as well as details of the method by which you intend to pay for the Goods. This information allows us to process your offer to purchase Goods and delivery of those Goods to you. We use your e-mail address to send you notification of the status of the order. We will contact you by e-mail or by telephone if any problems occur regarding delivery of the Goods to you.

7.3.2 This information may be provided to third party service providers for the purpose of processing your offer to purchase the goods.

7.3.3 We may use your e-mail address to provide you with information on products, services, promotions and special offers.

7.3.4 If you supply your email address without placing an order, we may contact you in the future to offer you the opportunity to purchase from us. Your email address will not be used for any other purpose and will not be held on file by ourselves or any third parties after the reason for collecting it has lapsed.

Third parties

7.4.1 We will not sell or pass your details to third party organisations except to offer you the opportunity to purchase from us, to fulfil the delivery of the goods to you and for the purpose of processing your offer to purchase the goods.

7.5 By making an offer to purchase Goods you consent to the information you provide to us being processed for any of the above purposes.

Cookies

7.6.1 Cookies are small pieces of information that are sent from your browser to our web server.

7.6.2 On this web site, cookies are used to keep track of the items you place in your shopping basket.

7.6.3 We do not store any personal information in the cookie; they are designed only to collect information of an anonymous nature. We will not combine such anonymous information with your personal details.

7.6.4 You will need to ensure your cookies are enabled to allow you to purchase from our site.

Website Content

8.1 We have used reasonable care and skill in compiling the content of our website but make no warranty, express or implied, as to the nature or accuracy of any material on the website and cannot accept liability for any particular material on the website or as a result of any use of or reliance placed upon information contained within the website. The Confirmation Form is conclusive as to the Charges and the description of the Service.

8.2 Although every effort is made to ensure complete accuracy, some prices or details shown on the website may change from time to time, and it is possible that errors will occur. We will use reasonable endeavours to rectify any errors as swiftly as possible.

Applicable Law and Jurisdiction

9.1 The Terms and Conditions shall be governed by the laws Thailand, and you and Patriko hereby submit to the non-exclusive jurisdiction of the courts of Thailand.